TERMS AND CONDITIONS

trading companies

ADVANCEMENT SERVICES S.R.O.

with registered office at Nádražní 535/15, Ostrava - Moravská Ostrava, 702 00

identification number: 25932667

for the sale of accommodation through an online shop located at the internet address: www.luxurycare.cz/buffalo

INTRODUCTORY PROVISIONS

These terms and conditions (hereinafter referred to as "terms and conditions") of the business company Advancement Services s.r.o., with registered office at Nádražní 535/15, 702 00. Ostrava, identification number: 25932667, registered in the commercial register maintained by the Regional Court in Ostrava, section C, insert 56142 ( hereinafter referred to as the "accommodator") regulate, in accordance with § 1751 paragraph 1 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of an order (hereinafter referred to as the "order") concluded between the seller and another natural person (hereinafter referred to as the "customer") via the accommodation provider's online store. The online store is operated by the seller on a website located at the internet address www.luxurycare.cz/seaside (hereinafter referred to as the "website"), through the website interface (hereinafter referred to as the "store web interface").

The terms and conditions do not apply to cases where the person who intends to purchase goods from the accommodation provider is a legal entity or a person who, when ordering goods, acts as part of his business activity or as part of his independent profession.

Provisions deviating from the terms and conditions can be negotiated in the order. Deviating provisions in the order take precedence over the provisions of the terms and conditions.

The terms and conditions are an integral part of the order.

The wording of the terms and conditions may be changed or supplemented by the accommodation provider. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

CLOSURE OF ORDER

All presentation of the accommodation placed in the web interface of the shop is of an informative nature and the accommodation provider is not obliged to enter into a purchase contract regarding this accommodation. The provisions of Section 1732, paragraph 2 of the Civil Code shall not apply.

The store's web interface contains information about accommodation, including listing the prices of individual accommodation. Accommodation prices are adjusted to the customer's person on the basis of the decision on the date of arrival and departure and depending on the choice of accommodation type. This provision does not limit the accommodation provider's ability to conclude a purchase contract under individually agreed conditions.

To order accommodation, the customer fills out the order form in the store's web interface. The order form mainly contains information about:

type of accommodation - specific room / apartment

date of departure and arrival and accommodation

data on the number of persons and data of the ordering person

Before sending the order to the accommodation provider, the customer is allowed to check and change the input data that the customer entered in the order, also taking into account the customer's ability to detect and correct errors that occurred when entering data into the order. The customer sends the order to the accommodation provider by clicking the "BOOK" button. The data listed in the order they are deemed correct by the seller. Immediately after receiving the order, the accommodation provider will confirm this receipt to the customer by e-mail, to the customer's e-mail address specified in the user account or in the order (hereinafter referred to as the "customer's e-mail address").

The contractual relationship between the seller and the buyer is established by the delivery of the acceptance of the order (acceptance), which is sent by the seller to the customer by e-mail, to the e-mail address of the customer.

The customer agrees to use remote means of communication when placing the order. Costs incurred by the customer when using remote means of communication in connection with the conclusion of the order (costs of internet connection, costs of telephone calls) are paid by the customer himself, and these costs do not differ from the basic rate.

ACCOMMODATION PRICE AND PAYMENT TERMS

The customer can pay the price of the goods and any costs associated with the delivery of the goods according to the order to the accommodation provider without cash via the GoPay payment system.

In the case of non-cash payment, the purchase price is payable immediately at the time of the order.

In the case of non-cash payment, the customer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the accommodation provider's account.

If it is customary in business dealings or if it is stipulated by generally binding legal regulations, the accommodation provider will issue a tax document - an invoice - to the customer regarding payments made on the basis of the order.

WITHDRAWAL FROM ORDER
In accordance with the provisions of the Civil Code, the customer has the right to withdraw from the order within fourteen (14) days from the date of the order.
Withdrawal from the order must be sent to the accommodation provider within 14 days of the order. The customer can send the withdrawal to the e-mail address of the accommodation provider info@residencebuffalo.cz.
In case of withdrawal from the order, the order is canceled from the beginning.
In the case of withdrawal from the order according to Article 4.1 of the terms and conditions, the accommodation provider will return the funds received from the customer within fourteen (14) days of withdrawal from the contract by the buyer, in the same way as the accommodation provider received them from the customer.

CANCELLATION POLICY
Cancellation of the stay by the customer - the reservation can be canceled up to 6:00 p.m. 31 days before arrival without a cancellation fee. In case of cancellation between 30 and 16 days before arrival, a cancellation fee of 50% of the reservation amount is charged. In case of cancellation between 15 and 8 days before arrival, a cancellation fee of 70% is charged. In case of later cancellation or change, a cancellation fee of 100% of the reservation amount will be charged. Cancellation of stay requires a written electronic form to the address info@seaside.cz. The date and time of sending the email is decisive for determining the time of cancellation of the stay. If this is not done, the accommodation provider reserves the right to cancel the conditions. For larger groups, individual cancellation fees can be negotiated.
The accommodation provider will not charge the customer the aforementioned cancellation fees if he could not use the agreed services for the following reasons: death in the family, hospitalization of the customer or a member of his family, serious illness, recall order, natural disaster. The customer is obliged to document the above facts with a written document to the accommodation provider within 3 days of their occurrence at the latest.

OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
In relation to the customer, the host is not bound by any codes of conduct within the meaning of § 1820 paragraph 1 letter n) of the Civil Code.
The accommodation provider handles consumer complaints via e-mail. Complaints can be sent to the email address of the accommodation provider. The accommodation provider will send information about handling the customer's complaint to the customer's email address. Other rules for dealing with complaints are not set by the seller.
The Czech Trade Inspection is responsible for the out-of-court resolution of consumer disputes arising from the order, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: http://ec.europa.eu/consumers/... is can be used to resolve disputes between the seller and the buyer from the order.
The European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel... is a contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).
The customer can file a complaint with a supervisory or state supervisory authority. The host is authorized to sell goods on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. The Office for Personal Data Protection supervises the area of personal data protection. To a limited extent, the Czech Trade Inspection supervises, among other things, compliance with the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended.

PROTECTION OF PERSONAL DATA
Your information obligation towards the customer in the sense of Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Data Protection Regulation) ( hereinafter referred to as the "GDPR regulation") related to the processing of the customer's personal data for the purpose of fulfilling the order, for the purpose of negotiating the order and for the purpose of fulfilling the public law obligations of the accommodation provider shall be fulfilled by the accommodation provider by means of a special document.

SENDING COMMERCIAL MESSAGES AND STORING COOKIES
The customer agrees, in accordance with the provisions of § 7 paragraph 2 of Act No. 480/2004 Coll., on certain services of the information society and on the amendment of certain laws (Act on certain services of the information society), as amended, to the sending of business communications by the seller to an electronic address or to the customer's phone number. The accommodation provider fulfills its information obligation towards the customer in accordance with Article 13 of the GDPR regulation related to the processing of the customer's personal data for the purpose of sending commercial messages by means of a special document.
The accommodation provider fulfills its legal obligations related to the possible storage of cookies on the customer's device by means of a special document.

DELIVERY
It can be delivered to the customer's email address.

FINAL PROVISIONS
If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. By choosing the law according to the previous sentence, the customer, who is a consumer, is not deprived of the protection provided by the provisions of the legal order, from which it is not possible to deviate contractually, and which, in the absence of the choice of law, would otherwise be applied according to the provisions of Article 6, paragraph 1 of the Regulation of the European of the Parliament and the Council (EC) No. 593/2008 of 17 June 2008 on the law governing contractual obligations (Rome I).
If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.
The order, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
The annex to the terms and conditions consists of a sample form for withdrawing from an order.
Contact details of the accommodation provider: headquarters address Nádražní 535/15, 702 00. Ostrava, e-mail address info@residencebuffalo.cz, telephone +420 731 133 133. The accommodation provider does not provide any other means of online communication.
In Ostrava on 22 February 2024
ADVANCEMENT SERVICES S.R.O.